• Starts Monday 24 September 2018 - ends midnight 30 September 2018.
  • Sale applies to ALL CLOTHIING in the FASHION section only.
  • NO FURTHER MARKDOWNS ON CLOTHING ITEMS IN SALE OR CLEARENCE.
  • Discount is 30% OFF.
  • Discount automatically applied to cart upon checkout – full prices displayed.
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this Mid-season Sale your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items during this special, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon
  • The full Terms & Conditions of the SassyChic.co.za website pertain to purchases made on this special.
  • Starts Monday 06 August 2018 - ends midnight Friday 10 August 2018.
  • Special applies to items listed under ALL ACCESSORIES & ALL CLOTHIING  and excludes all other items on the SassyChic website .
  • Get 30% off all these items .
  • Full retail prices are displayed – the discount is automatically applied to your shopping cart and checkout .
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this Women’s Day 2018 special your discount will not be re-issued on any other purchases or exchanged items .
  • NO FREE RETURNS - should you have purchased any items during this special, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon
  • The full Terms & Conditions of the SassyChic.co.za website pertain to purchases made on this special .
  • Starts Wednesday 25 July 2018 (early access for subscribers on 24 July 2018)
  • SALE applies to selected FASHION in the End of Season SALE section only.
  • Discount is 50% OFF.
  • Sale prices are displayed.
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this End of Season Sale  your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items during this sale, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt. 
  • You may not use ANY other coupon in conjunction with this sale - this includes the NEWSLETTER SIGN UP coupon. 
  • The full Terms & Conditions of the SassyChic.co.za website pertain to purchases made on this special.
  • Starts Monday 25 June 2018 - ends midnight Saturday 30 June 2018.
  • Special applies to items listed under The Winter Essentials Edit only (Shop LOOKBOOK / Featured & Trends) and excludes all other items on the SassyChic website.
  • Buy 1 get 30% off / Buy 2 get 40% off / Buy 3 get 50% off 
  • Full retail prices are displayed – the discount is automatically applied to your shopping cart and checkout.
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this Winter Essentials Edit Special your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items during this special, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt. 
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon.
  • The full Terms & Conditions of the SassyChic.co.za website pertain to purchases made on this special.
  • Starts Monday 28 May 2018 - ends midnight 03 June 2018.
  • SALE applies to All FASHION items (all accessories, all clothing, all footwear, all lingerie but excludes all SALE & Clearance items.
  • Discount is 40% OFF.
  • Full retail prices are displayed – the discount is automatically applied to your shopping cart and checkout.
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this Mid-Season Sale your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items during this special, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt. 
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon. 
  • The full Terms & Conditions of the SassyChic.co.za website pertain purchases made on this special.
  • Starts Monday 23 April 2018 - ends midnight Friday 27 April 2018.
  • Special applies to items listed under The Autumn Hues Edit only (Shop LOOKBOOK / Featured & Trends) and excludes all other items on the SassyChic website.
  • Buy 1 get 30% off / Buy 2 get 40% off / Buy 3 get 50% off 
  • Full retail prices are displayed – the discount is automatically applied to your shopping cart and checkout.
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this Autumn Hues Edit Special your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items during this special, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt. 
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon. 
  • The full Terms & Conditions of the SassyChic.co.za website pertain purchases made on this special.
  • Charisma Candles Subscriber Launch Special Starts 05.04.2018 - ends 08.04.2018
  • 20% Off Coupon sent to newsletter subscribers only. 
  • Coupon may only be used on Charisma Candles items only. 
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought where this coupon has been redeemed your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items using this coupon, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt. 
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon. 
  • The full Terms & Conditions of the SassyChic.co.za website pertain purchases made on this special.
  • Easter Special 2018 - Starts Monday 26 March 2018 - ends midnight Thursday 29 March 2018.
  • Special applies to all ACCESSORIES / CLOTHING / FOOTWEAR only and excludes all SALE and CLEARANCE items.
  • Buy 1 get 25% off / Buy 2 get 30% off / Buy 3 get 40% off 
  • Full retail prices are displayed – the discount is automatically applied to your shopping cart and checkout.
  • Discount may not be exchanged for cash.
  • Should you wish to return any items bought during this Easter Special your discount will not be re-issued on any other purchases or exchanged items.
  • NO FREE RETURNS - should you have purchased any items during this SALE, they will NOT qualify for a free return. You may return the item(s) at a cost to you within 30 days of receipt. 
  • You may not use ANY other coupon in conjunction with this special- this includes the NEWSLETTER SIGN UP coupon. 
  • The full Terms & Conditions of the SassyChic.co.za website pertain to purchases made on this special.

ACCEPTANCE

www.sassychic.co.za  (“the Website”) is owned and operated by K Heimann CC (Registration number: 1999/0035105/23) (herein referred to as (“SassyChic”).

SassyChic welcomes you to shop for fashion, beauty & lingerie online.

  • Visitors to the Website (“Users” or “you”), including those Users who purchase any products on the website (“Purchasers”) are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not continue to use the Website. Your continued use of the Website will constitute an acceptance of the Terms and Conditions by you.
  • The Website enables Users to shop for goods which include, amongst other things, fashion, beauty, lingerie & accessories.                                  
  • We may change these Terms and Conditions from time to time. The latest version of these Terms and Conditions apply whenever you use the Website. You agree to read the latest version each time you visit the Website.
  • By your using our Website or by the exchange of emails with us, you communicate with us by electronic means. You therefore agree that any and all agreements, notices, disclosures, or any other communications sent or received electronically satisfy any legal requirement, including but not limited to, the requirement that such communications should be “in writing”.

PRODUCTS & AVAILABILITY

  • Stock availability: Stock of all goods on offer is limited. SassyChic shall make all reasonable efforts to ensure that when stock is no longer available, that offers are discontinued. However, should SassyChic be unable to fulfil any order placed by you at the advertised price due to stock having sold out, SassyChic will notify you and you will be entitled to a refund of the amount paid by you for such product as explained in more detail below and in the refund policy (“Refund policy”).

GIFT VOUCHERS & COUPONS

  • SassyChic offers physical and electronic Gift Vouchers (“Gift Vouchers”) as well as electronic promotional Coupons (Coupons) available on the Website from time to time. Gift Vouchers and Coupons can only be redeemed whilst they are valid (their expiry dates being unable to be extended), and may be used on the Website to purchase SassyChic products.
  • How to redeem your Gift Voucher or Coupon:
  1. Login or register at www.sassychic.co.za
  2. Please take note of your Gift Voucher or Coupon code.
  3. Follow the “How to Shop” instructions until checkout (add the item(s) you wish to purchase to your shopping cart).
  4. During the checkout process click on “Use Gift Voucher” or “Use Coupon” option and enter your Gift Voucher number or Coupon Redemption code on the shopping cart page before you click checkout.
  5. Click the “Apply Voucher “or “Apply Coupon” button.
  6. The sum total of the Gift Voucher or Coupon will be subtracted from the total value of the purchase.
  7. Checkout
  • Gift Vouchers or Coupons may only be used once.  
  • Only one Gift Voucher or Coupon is redeemable per order.
  • The full amount of the Gift Voucher and Coupon has to be redeemed and will be redeemed upon use.
  • Gift Vouchers may not be: 
    1. used to purchase other Gift Vouchers or Coupons;
    2. exchanged for cash;
    3. transferred or assigned to any other person.

PAYFAST

Payfast processes credit card and debit card payments, bitcoin, Mobicred or instant Electronic Funds Transfer (“EFT”) payments in a secure SSL environment. This ensures the security of your personal and banking details. 

ELECTRONIC FUNDS TRANSFER

You may also choose to pay by EFT, and we will email you our bank account details. Once payment has been made a payment confirmation must be emailed to us at orders@sassychic.co.za. If you have selected to pay via this method, the following applies:

  • the exact amount must be paid;
  • the payment must be identified by supplying the order number and surname in the reference section on the electronic transfer;
  • no transfers may be made from ATM’s;
  • your order will be cancelled if the amount due is not paid within 5 business days;
  • at the time of placing the order, the transaction details are presented to the bank and payment is collected immediately. If the bank’s authorisation is not obtained, the order will be cancelled;
  • You may use your NAME or ORDER NO. as a payment reference.

PLEASE NOTE WE ONLY ACCEPT PAYFAST/ CREDIT CARD PAYMENTS ON INTERNATIONAL ORDERS.

GENERAL

  • SassyChic.co.za delivers anywhere in South Africa AND selected African countries (please scroll down to international deliveries for more information).

CHARGES

  • Delivery is FREE with SassyChic.co.za provided your order meets the minimum order requirement upon checkout.
  • There is no delivery charge for orders of R600.00 or more.
  • Should your order total be less than R600.00, a R50.00 delivery fee will be added to your purchase.
  • The R50 delivery fee is a set standard for all delivery options (our courier partner, Pargo & SAPO).
  • All international orders have a standard R150.00 set standard delivery fee.

OPTIONS & PERIODS

Door-To-Door Deliveries with our courier partner (within 5 business days)

  • Once your order has been processed, we will arrange with our courier partner to deliver your purchased items to the place and person of your choice, to arrive on the next business day after dispatch.
  • Delivery periods are calculated based on business days only. Saturdays, Sundays and public holidays are not taken into account in calculating delivery periods. For, example, if you order something over the weekend or on a public holiday, the delivery period will only start running on the next business day.
  • If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order. If you want to order various products where some have a shorter delivery time than others, SassyChic advises that you order such products separately from the products requiring longer delivery times.
  • SassyChic makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform you.
  • In the unlikely event of an incorrect delivery or defective product, please go to the returns page and initiate a returns request.
  • A NOTE ABOUT BEAUTY PRODUCTS - we do not keep any stock on hand of products listed in the BEAUTY section of SassyChic.co.za. We will endeavour to have your order fulfilled with our 3rd party suppliers and your products delivered as soon as possible, however we cannot always guarantee delivery of these items within our usual 5 business days. Customers will always be kept informed with regards to dispatch & delivery as well as any delays or stock shortages. We appreciate your patience in this regard. 

Pargo Pick Up Points (within 5 business days)

  • Not at home when we are trying to deliver your parcel? Or are you experiencing other challenges with traditional deliveries? We have partnered with Pargo [add link to Pargo.co.za] to make your delivery experience at SassyChic even better. Pargo ensures that you never miss a delivery again by allowing you to have your parcels delivered to a selected Pargo point where you can collect when it suits you best.

Pargo works in 3 simple steps:

1 - Choose Pargo on the check-out page and select your preferred store.

2 - Receive an email and sms from Pargo when the parcel is ready for collection which includes your Pargo code.

3 - Collect your parcel from the store, don’t forget to bring the Pargo code.

  • When choosing Pargo pick up point for your delivery method, your order will be delivered to your selected Pargo pick up point.
  • Deliveries to the Pargo points are done up to 3 business days in main centers and up to 5 business days for regional and remote areas. The opening hours of the stores can be found when you are choosing your prefered store. Pargo will also include these opening hours in the email communication with you. Your parcel will be kept at the store in a safe and secure area until you have collected your parcel.
  • Pargo will keep your parcel at the store for 8 days. If the parcel is not collected within 8 calendar days of being delivered, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer.
  • In the case of choosing Pargo pick up point as a delivery method, the delivery is considered complete when the parcel is successfully delivered to the applicable Pargo pick up point.

South African Post Office Delivery (within 10 business days)

  • Once your order has been processed, we will arrange for your order to be delivered to the nearest local post office (to the shipment address provided) with ordinary parcel service via the South Africa Post Office.
  • As soon as your order has been dispatched, we will advise you by email and send you a tracking number so you can track your delivery.
  • We are unable to redirect your order after it has been dispatched.
  • We cannot accept responsibility for South African Post Office delays.
  • A NOTE ABOUT BEAUTY PRODUCTS - we do not keep any stock on hand of products listed in the BEAUTY section of SassyChic.co.za. We will endeavour to have your order fulfilled with our 3rd party suppliers and your products delivered as soon as possible, however we cannot always guarantee delivery of these items within our usual 10 business days. Customers will always be kept informed with regards to dispatch & delivery as well as any delays or stock shortages. We appreciate your patience in this regard. 

Collection (within 5 business days)

  • Should you reside in Johannesburg or have your own courier, you are welcome to collect your order from our offices.
  • The collection address is as follows:                                                                                                                                                

            Unit 5 Cranberry Industrial Park

            Cranberry Street  

            Laser Park

            Honeydew

            Johannesburg

            Gauteng

            2040

  • Orders will only be available and ready for collection when payment has been received via PayFast or Electronic Funds Transfer. 
  • You will be notified via email when your order is ready for collection. Please do not attempt collection prior to receiving this confirmation email, as it will not be ready.
  • SassyChic is an exclusively online store. For this reason please be advised that all collection orders are packaged for PICK UP ONLY - no customers will be permitted to use our showroom facilities or office bathrooms to try on products. 
  • Please note that we will do our best to process and have your order ready for collection as soon as reasonably possible so you may collect within 5 business days subject to cleared payment.
  • Orders made on a weekend will not be ready for collection until the following week subject to cleared payment.
  • Orders made before or on a public holiday will only be ready for collection in the following business days subject to cleared payment.
  • Should you wish to return your item(s) please go to our returns page to process a return request.
  • A NOTE ABOUT BEAUTY PRODUCTS - we do not keep any stock on hand of products listed in the BEAUTY section of SassyChic.co.za. We will endeavor to have your order fulfilled with our 3rd party suppliers and your products available for collection as soon as possible, however, we cannot always guarantee collection of these items within our usual 5 business days. Customers will always be kept informed with regards to collection availability as well as any delays or stock shortages. We appreciate your patience in this regard. 

International Deliveries (after at least 10 business days)

SassyChic delivers in the following countries: 

Namibia     Angola      Botswana  Lesotho    Swaziland     Zambia    Zimbabwe                                                                             

  •  We will arrange for your order to be delivered to your local post office (to the shipment address provided) with international ordinary parcel via the South African Post Office.
  • Please supply a postal address for the delivery of your order.
  • We will ensure that we process and dispatch your order within a reasonable period of time to ensure that you receive it within at least 10 business days subject to cleared payment and availability of goods.
  • Once your order has been dispatched we will inform you via email and give you a tracking number to track your delivery.
  • We, unfortunately, cannot redirect your purchase once it has been dispatched.
  • Orders made on a weekend are only dispatched on Monday.
  • Orders made before or on a public holiday are dispatched on the next business day.
  • A NOTE ABOUT BEAUTY PRODUCTS - we do not keep any stock on hand of products listed in the BEAUTY section of SassyChic.co.za. We will endeavor to have your order fulfilled with our 3rd party suppliers and your products delivered as soon as possible, however, we cannot always guarantee delivery of these items within our usual delivery period. Customers will always be kept informed with regards to dispatch & delivery as well as any delays or stock shortages. We appreciate your patience in this regard. 
  • For all international orders, SassyChic will not be responsible for the payment of any costs incurred due to international customs/ import duties and related expenses.

A returns form MUST be filled out first and foremost on our returns page.

You can also access this form in your account orders history.

GENERAL 

  • Save for certain exceptions, and subject to certain charges, the Electronic Communications and Transactions Act 2002 (the “ECTA”) entitles you to cancel any sale concluded within 7 days after the date of receipt of the goods and obtain a full purchase price refund.  
  • Late Delivery & Shortages: If a product you have purchased is not delivered within the agreed delivery period (or where no specific period is agreed, within 30 days after having purchased the product) you are entitled to cancel such purchase on 7 days notice to SassyChic. Should a product that you have ordered be out of stock, SassyChic will notify you thereof, whereupon:                                                          
    1. In the event of a temporary out-of-stock situation, you shall be entitled to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
    2. In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.
  • Incorrect Product Delivery: If the incorrect product is delivered to you (i.e. it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact SassyChic, so that we can resolve the mistake by collecting the product from you and delivering the correct one as soon as possible.

FREE RETURNS

  • Purchased items may be returned FOR FREE (at no cost to you provided it is NOT a SALE or OUTLET item) within 7 days of receipt for a full refund of that item, an exchange for a different size or different garment of  equivalent value based on stock availability, or a store credit This means that all customers must submit a return form within 7 days of receipt to qualify for a free return. Within 14 business days of us receiving the returned items, either:                    
  1. The refund amount will be credited via PAYFAST or bank account via EFT
  2. You will receive your exchanged item
  3. You will receive a SassyChic store credit  
  • The abovementioned is subject to the following:                                                                                                         
    1. In all cases, the items returned must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)
    2. When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.
    3. Once your return form has been submitted you will receive an email to confirm that your return has been lodged. We will arrange for our courier partner to collect your return. Alternatively, returns may also be arranged via SAPO or a selected Pargo point, additionally we also accept returns via ‘self-delivery’. If you would like more information on this, please contact us.
    4. Please ensure your return includes a copy of your original invoice and/or order no.
    5. Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to SassyChic premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
    6. If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.
    7. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
    8. Swimwear & bodysuit returns will only be accepted so long as the hygiene strip is still intact.
    9. Non-defective products: Save for certain exceptions (as listed below),you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant  COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by SassyChic for the return of the product. The COOLING OFF PERIOD (S 44 of the ECTA 25 of 2012):
      • 7 days after receipt of goods OR 7 days after the date of the sale whichever is the later;
      • If payment for the goods has been effected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 30 days of the date of cancellation.
    10. EXCEPTIONS:  according to S42 (2) of the ECTA, these include:
      • purchases by electronic Gift Vouchers or Coupons;
      • earrings and lingerie (for hygienic reasons);
      • prizes, competition/promotional items;
      • made to order items.
      • opened beauty products, cosmetics & fragrances - (skincare, haircare, nailcare products)
  • To initiate a return a returns form MUST be filled out first on our returns page.
  • ALL returns must be made within 30 days. No returns will be accepted after this period.

30 DAY & SALE RETURNS

Please kindly note, any returns of promotional items, prize items, complimentary items, SALE items, BEAUTY items and INTERNATIONAL orders abide by the following policy and NOT the free returns policy as above.

  • Purchased items may be returned (AT A COST TO YOU) within 30 days of receipt for a full refund of that item, exchange for a different size or different garment of equivalent  value based on stock availability, or  store credit. Within 14 business days of us receiving the returned items, either:                           
    1. The refund amount will be credited to your credit card via PAYFAST or bank account via EFT;
    2. You will receive your exchanged item;
    3. You will receive a SassyChic store credit.                                                                                                      
  • In all cases, the items returned must be in their original condition, unworn/unused, in their original packaging with all tags still attached. (If the goods were delivered to you without   tags you must advise us by email to this effect within 24 hours of receipt).    
  • When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the  item.    
  • The returned goods are your responsibility until they reach us safely. We recommend you insure your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.
  • Please ensure your return includes a copy of your original invoice and/or order no.
  • Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to SassyChic premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
  • We will exchange an item for the same item in a different size, subject to availability, but you will have to bear the cost of the delivery of the substituted item to  you.
  • If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and refund you or replace the item at our  cost, subject to availability.
  • Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
  • Return costs remain your responsibility. You can return your order via the SA Post Office (ordinary parcel or counter to counter courier), your preferred Pargo Pick-up Point, or via our courier partner (we will arrange our couriers to collect from you for a fee of R75.00), additionally we also accept returns via self-delivery.
  • Swimwear returns will only be accepted so long as the hygiene strip is still intact.
  • Non-defective products: Save for certain exceptions (as listed below),you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant  COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by SassyChic for the return of the product. The COOLING OFF PERIOD (S 44 of the ECTA 25 of 2012):
    1. 7 days after receipt of goods OR 7 days after the date of the sale whichever is the later;
    2. If payment for the goods has been effected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 30 days of the date of cancellation.
  • EXCEPTIONS:  according to S42 (2) of the ECTA, these include:
    1. purchases by electronic Gift Vouchers or Coupons;
    2. earrings and lingerie (for hygienic reasons);
    3. prizes, competition/promotional items;
    4. made to order items.
    5. opened beauty products, cosmetics & fragrances - (skincare, haircare, nailcare products)
  • To initiate a return a returns form MUST be filled out first on our returns page.
  • ALL returns must be made within 30 days. No returns will be accepted after this period.

CLEARANCE & OUTLET 

  • All clearance items are marked FINAL SALE.
  • Items are sold "voetstoots". Although every effort has been taken to ensure that products are non-defective, all clearance items are sold without warranty & guarantee of small defects like loose threads, small marks & tears.
  • No clearance items are eligible for any returns.

RETURN LOGISTICS

Courier:

  1. Please fill in the waybill once our courier partner gets to your premises.
  2. All RECEIVER details must be as follows:
    SassyChic
    Unit 5 Cranberry Industrial Park
    Cranberry Street
    Laser Park
    Honeydew, Johannesburg
    Gauteng
    2040
    Tel: (+27) 11 794 5860
  3. Choose delivery option: NEXT DAY before 17h00.

SAPO

  1. The option to return your garments to us via the South African Post Office is available to anyone.
  2. Parcel should be addressed to:
    SassyChic
    PO Box 2529
    Honeydew
    Johannesburg
    2040
  3. Be sure to send us your tracking number so that we can keep track of delivery of your parcel to our PO Box.

Pargo:

  1. Select a convenient Pargo point for your return. You can use the Pargo website to determine which points are nearest to you.
  2. Notify SassyChic of the Pargo point that you have chosen.
  3. Await your waybill, which you will receive via email.
  4. Print waybill and attach it to your parcel before dropping it off at your selected Pargo point.
  5. Please ensure that your items are secure within your package to avoid any damage while in transit.

Self-Delivery

  1. Once you have logged a return request via our website, you will receive email confirmation that this has been received.
  2. This email will also contain information that is relevant to your delivery, like address and operating hours
  3. Once you have received your email confirmation, you are free to drop off the parcel at our offices.
  4. No exchanges/refunds will be issued on the spot – once we have received your return, you will receive email communication regarding your refund/exchange.

1. We offer use of this Website “as is” and “as available”, and its use by you is at your own risk. Neither we, nor our members nor its employees, consultants, advisors, affiliates, agents or suppliers shall be responsible for any damages or loss resulting from or relating to the use of our Website, or any of its content, irrespective of the cause of the damages.
2. Any material downloaded or otherwise obtained through the use of our Website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material, including any damages resulting from computer viruses and other similar maladies.      
3. We make no representations or warranties, implied or otherwise, that, amongst others, the content and technology of our Website are free from errors or omissions or that the service will be free of interruption or errors. We nevertheless ask you to report any problems or errors you may find on our Website to info@sassychic.co.za.
4. We cannot be held responsible for security breaches occurring on your electronic devices (personal computer, mobile phone or other device used to browse our Website), which may result due to the lack of adequate virus protection software / spy-ware on such devices.                    
5. It is your sole responsibility to satisfy yourself prior to accepting these Terms and Conditions that the service available from and through this Website will meet your individual requirements and be compatible with your software and/or hardware.  
6. We are not responsible for any loss that results from:

  • any technical or other problem (including interruption , malfunction, downtime or other failure) that affects our website, system or online service or any database for any reason;
  • any problem affecting any goods or service provided by any other party, for example any telecommunication or internet service provider, electricity supplier, or local or other authority;
  • any loss of or damage to any personal information or other data caused directly or indirectly by technical problems, power failures, unlawful acts (such as data theft), any harmful computer program or virus, or because of your own negligence;
  • any order, investment decision or purchase or disposal of goods or services (including financial instrument or currency) from any other party based on any information on our Website; or
  • any event over which we have no direct control.
  • The Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law. You and Sassychic submit to the exclusive jurisdiction of the South African courts.
  • We have tried to describe and display our products as accurately as possible on our Website. However computer monitors vary and your computer monitor may display the colours of items differently from how they actually appear on an item.
  • We do not warrant that the descriptions and information provided on our Website are accurate or free of errors or omissions.
  • Also please note that photographs of products may not exactly match the product, as some items have unique colouring and also vary from item to item.
  • Please also note that sizes and measurements are approximate, as there are variations in the sizing standards of various manufacturers. Unless otherwise stated, sizes indicated are South African sizes.

1. We undertake that the private information required for executing the orders placed our Website will be kept in the strictest confidence by us and not sold or made known to third parties, unless we are legally bound to do so, in the case of fraud investigations etc.

2. We may collect and store the following information provided by you: Your name and surname, e-mail address, birth date, gender, address, electronic browsing and click patterns, IP address; and use this information as follows:

2.1  To inform you of facts relating to your access and use of our Website (subject to your consent).

2.2  To inform you about our products, services and events (again subject to your consent).

2.3  To verify your identity when you buy from us.

2.4  To verify that goods are received by you and that you are the owner of the credit card used for payment.

2.5  To compile non- personal statistical information about the browsing habits, click-patterns and access to our Website of our site users in general (and not related to any specific person).

3. The information described above is collected either electronically by using cookies (which you can control through your browser settings), or is provided voluntarily by you.

4. You may elect not to receive marketing communications from us by advising us by email to that effect or by clicking “unsubscribe”.

5. We own and retain all rights to non-personal general statistical information collected and compiled by us.

6. You agree that certain personal information of yours such as full names, delivery address, email address, contact numbers etc will be disclosed to the courier companies used by us to deliver goods to you and also to PayFast and the bankers and credit card companies handling payments being made by you.

  • All the content, trademarks and data on our Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to SassyChic and as such are protected from infringement by local and international legislation and treaties.                                                 
  • SassyChic is unable to edit or screen all content available on the Website and will not be held liable for illegal, defamatory or obscene content. You are encouraged to inform SassyChic of any content that may be offensive.    
  • Any and all copyright subsisting in the Website, including these Terms and Conditions, vests in SassyChic and all rights not expressly granted are reserved. You may only download, view and print content on this Website for private and non-commercial purposes.
  • No person may frame this site or any of the pages of our  Website in any way whatsoever.

MISHKA PATEL SASSYCHIC LOOKBOOKS SS16 | AW17 | SS17 

  • The ECTA provides that when goods or services are provided via certain electronic transactions, the seller must make certain information available to the public on the site where the goods or services are offered.

Our information is as follows:

  • Full name: SassyChic is owned and operated by the Close Corporation K Heimann CC (registration number: 1999/0035105/23), registered in South Africa (and trades as SassyChic).
  • Core business: Online retailer
  • Phone number: +27 11 794 5860
  • Physical Address: Unit 5, Cranberry Industrial Park, Cranberry Street, Laser Park, Honeydew, Johannesburg, South Africa 2040
  • Physical address for receipt of legal service: Unit 5, Cranberry Industrial Park, Cranberry Street, Laser Park, Honeydew, Johannesburg, South Africa 2040.
  • Postal Address: P.O Box 2529 Honeydew JHB 2040 or Suite 54, Postnet (Chartwell Drive Branch) Umhlanga rocks, 4320, KZN.
  • Office bearer: Roxanne Page and Karen Sandra Spies
  • Website: http://www.sassychic.co.za
  • Official email address: info@sassychic.co.za

1. Reward points are also known as SassyRands and may only be redeemed for regular store items i.e. full-priced products.
2. SassyRands may not be redeemed on sale items, clearance items, flashsale items or any items on promotion.
3. A successful referral is when a friend registers at our Website AND makes a purchase. You will receive 50 SassyRands for their first purchase only, and not subsequent purchases.
4. You must be logged in to refer friends and to redeem your SassyRands.
5. All discount Coupons sent to your referred friends have an expiration date.
6. SassyRands DO NOT expire.
7. Any purchases made by persons introduced by you (“members”) as members of the SassyChic Referral Rewards programme will take place on the Website, with payment being made according to that Website’s normal processes. Similarly, referral rewards will be by way of redeeming rewards on the Website, with payment being made according to the Website’s normal processes.
8. You acknowledge that our policies and procedures regarding referral rewards will be set out from time to time on our websites and in our Terms and Conditions, and as amended from time to time. Further that these form the basis of a binding agreement between you and us, and you hereby commit to be fully bound by these policies, provisions and our Terms and Conditions. You are obliged to continually familiarise yourself with amendments to the policies, procedures and our Terms and Conditions from time to time.
9. You undertake not to make any claims, statements, warranties, representations, comments or remarks relating to our business and its products other than those contained in our policies, provisions and Terms and Conditions.
10. You undertake not to engage in any misleading, deceptive or unfair methods of promoting our business and recruiting business for SassyChic.
11. We reserve the right to summarily terminate without notice the SassyChic registration of any person who does not comply with our policies, provisions and Terms and Conditions. We reserve the right to deny anyone who so contravenes our Terms and Conditions and to confiscate any SassyRands or other rewards due to them.  We undertake not to terminate the registration of any person on SassyChic so as to unreasonably deprive them of referral rewards fairly due to them.
12. You agree to maintain the strictest confidentiality of your account and any passwords issued to you for your use of or access to the Sassy Chic Website or any portion thereof, and you agree not to allow any other entity to use any username(s) or password(s) that are issued to you. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
13. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorized use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason.
14. Express written permission must be obtained from us before a link to our Website is created in any other website.
15. Our Website offers e-mail functions and other interactive media (our interactive media). You may not use our interactive media to convey any material that is unlawful in any way, be it harmful, hateful, abusive, racial, threatening, libellous, defamatory, obscene, sexually explicit, pornographic, profane, vulgar, indecent, or otherwise objectionable or that could constitute a criminal offence, violate any applicable law, or give rise to civil claims.
16. Also, you may not convey any material that is protected by copyright, patent, or other proprietary right without obtaining permission of the copyright or patent owner or right-holder.
17. The only commercial purposes that our interactive media may be used for is the promotion of the sales of the goods, materials and concepts contained in our websites, such sales to be effected www.sassychic.co.za.
18. We do not endorse any opinions that may be expressed via our interactive media. Furthermore, we reserve the right to edit or delete any submissions via our interactive media.
19. You hereby agree to indemnify(hold harmless and protect) K Heimann CC and its associated entities, affiliates, owners, officers, agents, employees, contractors or other collaborators and hold them harmless from and against any claim or demand, including legal and other costs, made by any third party due to or arising out of the following, any:

  • material or information you submit, forward, email or post to them if such material or information distorts or exaggerates the information available on our Website and Terms and Conditions;
  • any violation by you of these Terms and Conditions, or your violation of any rights of any other party;
  • acts or omissions of any nature you undertake or create in contravention of our Terms and Conditions as set out herein.     

  20.We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of our Website, including, but not limited to, content, features, hours of availability and rewards schemes.  

21.To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (one) use of this site, or the inability to use this site by any party; or (two) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (three) line of system failure or the introduction of computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

NEWSLETTER SIGN UP R100 COUPON SPECIAL 

  • Register at SassyChic.co.za & subscribe to our newsletter to receive a R100 discount Coupon to use on your first purchase at our online boutique.
  • Once you have opted in to receive our newsletters – a confirmation email with a R100 coupon code will be sent to the email address with which you registered and signed up. 
  • The MINIMUM ORDER REQUIREMENT for this R100 Coupon to be redeemed is R500. The R100 discount Coupon MAY NOT be used on any orders/ purchases less than R500 as of 31.08.2016.
  • This R100 Coupon MAY NOT be used on any SALE items or other facebook promotions, promotional or flashsale items.
  • This R100 Coupon may only be used once by any single customer.
  • This R100 Coupon must be used by the first –time registered & subscriber customer for their first purchase at SassyChic.co.za and may not be extended to or used by any other registered SassyChic member other than yourself or any other existing SassyChic customer.
  • The R100 Coupon may not be exchanged for cash.
  • Should you wish to return any items where this Coupon has been redeemed, your R100 Coupon and discount will not be re-issued on any other purchases or exchanged items.
  • The full Terms & Conditions of the SassyChic.co.za website pertain to all purchases where this Coupon is redeemed. 
  • You can visit our HOW TO SHOP page for instructions and assistance on redeeming your R100 discount Coupon