Returns Policy


GENERAL RETURNS AND EXCHANGES TERMS & CONDITIONS


A returns form MUST be filled out first and foremost on our returns page. You can also access this form in your account orders history.


1.     Save for certain exceptions, and subject to certain charges, the Electronic Communications and Transactions Act 2002 (the “ECTA”) entitles you to cancel any sale concluded within 7 days after the date of receipt of the goods and obtain a full purchase price refund.  

                                                                   

2.     Late Delivery & Shortages: If a product you have purchased is not delivered within the agreed delivery period (or where no specific period is agreed, within 30 days after having purchased the product) you are entitled to cancel such purchase on 7 days notice to SassyChic. Should a product that you have ordered be out of stock, SassyChic will notify you thereof, whereupon:                                                          

  • In the event of a temporary out-of-stock situation, you shall be entitled to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
  • In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.       

                

3.     Incorrect Product Delivery: If the incorrect product is delivered to you (i.e. it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact SassyChic, so that we can resolve the mistake by collecting the product from you and delivering the correct one as soon as possible.


4.     Purchased items may be returned FOR FREE (at no cost to you provided it is NOT a SALE or OUTLET item) within 7 days of receipt for a full refund of that item, exchange for a different size or different garment of  equivalent value based on stock availability, or a store credit This means that all customers must submit a return form within 7 days of receipt to qualify for a free return. Within 14 business days of us receiving the returned items, either:                    

  • The refund amount will be credited via PAYFAST or bank account via EFT
  • You will receive your exchanged item
  • You will receive a SassyChic store credit  

                                                                                                               

5.     The abovementioned is subject to the following:                                                                                                        

  • In all cases, the items returned must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)
  • When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.
  • Once your return form has been submitted you will receive an email to confirm that your return has been lodged. We will arrange for our courier company (RAM) to collect your return.
  • Please ensure your return includes a copy of your original invoice and/or order no.
  • Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to SassyChic premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
  • If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.
  • Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
  • Swimwear returns will only be accepted so long as the hygiene strip is still intact.
  • To initiate a return a returns form MUST be filled out first on our returns page.
  • ALL returns must be made within 30 days. No returns will be accepted after this period.

30 Day & Sale Returns

*Please kindly note, any returns of promotional items, prize items, complimentary items, SALE | OUTLET items and INTERNATIONAL orders abide by the following policy and NOT the free returns policy as above.


6.     Purchased items may be returned (AT A COST TO YOU) within 30 days of receipt for a full refund of that item, exchange for a different size or different garment of equivalent  value based on stock availability, or  store credit. Within 14 business days of us receiving the returned items, either:                           

The refund amount will be credited to your credit card via PAYFAST or bank account via EFT;

You will receive your exchanged item;

You will receive a SassyChic store credit.   

                                                                                                                    

7.      In all cases, the items returned must be in their original condition, unworn/unused, in their original packaging with all tags still attached. (If the goods were delivered to you without   tags you must advise us by email to this effect within 24 hours of receipt).      

                                                                                                                                          

8.      When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the  item.                                                                                                                              

9.     The returned goods are your responsibility until they reach us safely. We recommend you insure your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.       

                                                                                

10.   We will exchange an item for the same item in a different size, subject to availability, but you will have to bear the cost of the delivery of the substituted item to  you.                    

                                                                

11.    If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and refund you or replace the item at our  cost, subject to availability.           


12.   Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or   exchange.                       

                                                                                                                     

13.   Return costs remain your responsibility. You can return your order via the SA Post Office (econo parcel) or via RAM couriers (we will arrange our couriers to collect from you for a   fee of R95.00). 

                                                                                                                                                                

14.   Swimwear returns will only be accepted so long as the hygiene strip is still intact.


15. Non-defective products: Save for certain exceptions (as listed below),you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant

        

16. COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by SassyChic for the return of the product. The COOLING OF PERIOD (S 44 of the ECTA 25 of 2012):

7 days after receipt of goods OR 7 days after the date of the sale whichever is the later;

If payment for the goods has been effected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 30 days of the date of cancellation.


17. EXCEPTIONS:  according to S42 (2) of the ECTA, these include:

purchases by electronic Gift Vouchers or Coupons;

earrings and lingerie (for hygienic reasons);

prizes, competition/promotional items;  

made to order items.

opened beauty products, cosmetics & fragrances - (skincare, haircare, nailcare products)


Newsletter

Sign Up & Get R100 Off!


T's & C's Apply


Verified safe by SecuriRAM CouriersSSL SecuredMobicredSSL Secured